All Systems Operational

FTTH Quebec Operational
Cable Quebec Operational
Cable Ontario Operational
TV Operational
DSL Quebec Operational
DSL Ontario Operational
Call Center Operational
Commercial Fiber Operational
Residential Phone Operational
WEB Hosting Operational
Core Routing Operational
DNS Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
EBOX TV and Website Outage Notice
Resolved - This incident has been resolved.
Dec 11, 08:26 EST
Update - We are continuing to monitor for any further issues.
Dec 11, 08:26 EST
Monitoring - Hello,
We are currently experiencing an outage affecting the EBOX TV service as well as the ebox.ca website.
Our teams are already working to resolve the situation as quickly as possible.
We apologize for the inconvenience and thank you for your patience.
Dec 11, 07:33 EST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Service outage
Resolved - This incident has been resolved.
Dec 7, 15:29 EST
Monitoring - Hello.
We are currently experiencing higher than usual call volumes. The wait time to speak with a representative may be longer than normal. We are actively working to resolve the situation.
We apologize for the inconvenience and thank you for your understanding.
Thank you.
Dec 6, 09:55 EST
Dec 6, 2025
Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Pas de service Ville de Lasalle / No service city of Lasalle
Resolved - This incident has been resolved.
Dec 2, 10:00 EST
Identified - Nous éprouvons actuellement des difficultés avec nos services d’Internet DSL et FTTN dans la Ville de Lasalle. Nous avons avisé les fournisseurs concernés de la situation, et nous nous attendons à ce que le problème soit résolu d’ici 09:00 PM EST.

We are currently experiencing an issue with our DSL and FTTN internet services in the city of Lasalle. Our network engineers have identified the issue and expect a resolution before 039:00 PM EST .
Dec 1, 11:52 EST
Dec 1, 2025
FTTH Internet Slow Speeds – Sherbrooke -Saint-Jean-sur-Richelieu-Chateauguay Areas
Resolved - This incident has been resolved.
Dec 1, 09:30 EST
Update - We are continuing to work on a fix for this issue.
Dec 1, 09:29 EST
Update - We are continuing to work on a fix for this issue.
Nov 14, 12:32 EST
Update - We are continuing to work on a fix for this issue.
Oct 27, 12:53 EDT
Identified - Hello
We are currently experiencing issues with our FTTH Internet services in the Sherbrooke (QC) and Saint-Jean-sur-Richelieu (QC) Chateauguay (QC) areas.
Customers may notice slower Internet speeds during evening hours, between 7:00 PM and 10:00 PM.

We have notified the affected provider about the situation, but at this time, we are unable to confirm when the issue will be resolved.

We apologize for any inconvenience this may cause and thank you for your patience.
Oct 27, 12:20 EDT
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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