Update - We are continuing to work on a fix for this issue.
Oct 27, 2025 - 12:53 EDT
Oct 27, 2025 - 12:53 EDT
Identified - Hello
We are currently experiencing issues with our FTTH Internet services in the Sherbrooke (QC) and Saint-Jean-sur-Richelieu (QC) areas.
Customers may notice slower Internet speeds during evening hours, between 7:00 PM and 10:00 PM.
We have notified the affected provider about the situation, but at this time, we are unable to confirm when the issue will be resolved.
We apologize for any inconvenience this may cause and thank you for your patience.
Oct 27, 2025 - 12:20 EDT
We are currently experiencing issues with our FTTH Internet services in the Sherbrooke (QC) and Saint-Jean-sur-Richelieu (QC) areas.
Customers may notice slower Internet speeds during evening hours, between 7:00 PM and 10:00 PM.
We have notified the affected provider about the situation, but at this time, we are unable to confirm when the issue will be resolved.
We apologize for any inconvenience this may cause and thank you for your patience.
Oct 27, 2025 - 12:20 EDT
Monitoring - Hello.
Clients in Mascouche, with postal codes starting J7K, may experience intermittent service in the evening. We’re working with our provider to resolve this quickly.
Thank you for your understanding
Oct 08, 2025 - 15:26 EDT
Clients in Mascouche, with postal codes starting J7K, may experience intermittent service in the evening. We’re working with our provider to resolve this quickly.
Thank you for your understanding
Oct 08, 2025 - 15:26 EDT
FTTH Quebec
Degraded Performance
Cable Quebec
Operational
Cable Ontario
Operational
TV
Operational
DSL Quebec
Operational
DSL Ontario
Operational
Call Center
Operational
Commercial Fiber
Operational
Residential Phone
Operational
WEB Hosting
Operational
Core Routing
Operational
DNS Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance