EBOX services Status

All Systems Operational

FTTH Quebec Operational

Cable Quebec Operational

Cable Ontario Operational

TV Operational

DSL Quebec Operational

DSL Ontario Operational

Call Center Operational

Commercial Fiber Operational

Residential Phone Operational

WEB Hosting Operational

Core Routing Operational

DNS Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

Phone Service Not working

Resolved - This incident has been resolved.
Feb 4, 08:09 EST

Update - We are currently experiencing high call volumes due to an outage affecting EBOX phone service. We apologize for the inconvenience. Please stay on the line, and an agent will be with you shortly.
Feb 3, 10:52 EST

Update - We are continuing to investigate this issue.
Feb 3, 10:36 EST

Investigating - We are currently investigating this issue.
Feb 3, 10:31 EST

Feb 3, 2026

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

Multiple TV channels unavailable

Resolved - This incident has been resolved.
Jan 31, 16:18 EST

Investigating - An outage is currently affecting the TV service, and several channels are unavailable.
Our teams are working to restore service as quickly as possible.
Thank you for your understanding.
Jan 31, 11:39 EST

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

Outages in Quebec and Ontario

Resolved - This incident has been resolved.
Jan 25, 09:00 EST

Identified - Affected areas in Greater Toronto area, East York & North York are resolved. Montreal area is pending with localised outages being gradually resolved.
Jan 24, 18:41 EST

Investigating - Several areas in Quebec (mainly in the Greater Montreal area) and Ontario (mainly in the Greater Toronto area, East York & North York) are experiencing isolated outages due to low temperatures.
Depending on the equipment or technology installed at your residence, if the DSL / INTERNET / PON light on your device is blinking or off, you may be affected by the outage.

Our teams are working to restore service as quickly as possible.
Jan 24, 09:52 EST