EBOX services Status

All Systems Operational

FTTH Quebec Operational

Cable Quebec Operational

Cable Ontario Operational

TV Operational

DSL Quebec Operational

DSL Ontario Operational

Call Center Operational

Commercial Fiber Operational

Residential Phone Operational

WEB Hosting Operational

Core Routing Operational

DNS Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 1, 2026

No incidents reported today.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Technical Support – High Wait Times

Resolved - This incident has been resolved.
Aug 27, 15:16 EDT

Investigating - High wait times are currently being experienced when contacting Technical Support.
We apologize for any inconvenience this may cause.
Aug 27, 13:46 EDT

Speed Degradation in Montreal

Resolved - This incident has been resolved.
Aug 27, 08:52 EDT

Update - We are continuing to work on a fix for this issue.
Aug 26, 20:40 EDT

Identified - We are currently aware of an issue affecting some Fiber customers in the Montreal area, who may be experiencing slower than normal internet speeds.

The issue has been escalated to our carrier, and we are actively working with them toward a resolution. At this time, there is no estimated time for service restoration.

We apologize for the inconvenience and appreciate your patience while we investigate and resolve the issue.
Aug 26, 20:38 EDT

Aug 26, 2026

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Increased Call Volume in Ajax, Whitby, Pickering and Surrounding Areas

Resolved - This incident has been resolved.
Aug 24, 15:50 EDT

Update - We are continuing to monitor for any further issues.
Aug 24, 11:58 EDT

Monitoring - Network Status Update

We are currently experiencing a higher-than-normal call volume from customers located in Ajax, Whitby, Pickering, and surrounding areas in Ontario due to ongoing network maintenance.

As a result, some customers may experience temporary service interruptions or limitations, and wait times to speak with a representative may be longer than usual.

If your request is not urgent, we encourage you to visit our website for self-service options or to access your online account.

We apologize for the inconvenience and thank you for your understanding.
Aug 24, 08:47 EDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.