Service Outage - Gatineau Area

Incident Report for EBOX services

Resolved

This incident has been resolved.

Posted Jan 11, 2026 - 09:26 EST

Update

A major fiber line was cut, and the teams are actively working to restore service as quickly as possible.

Posted Jan 10, 2026 - 17:04 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 10, 2026 - 10:58 EST

Investigating

A technical issue is currently affecting service in Gatineau. Our teams are working to restore service as quickly as possible. Thank you for your patience.

Posted Jan 10, 2026 - 09:34 EST

This incident affected: FTTH Quebec and DSL Quebec.